Please see below our terms and conditions


Bookings

Ardtower Caravan and Camping Site accepts advance bookings.

Deposit Required

Ardtower requires a non-refundable deposit of 1st nights’ pitch fee and £5.00 for each night stay reserved thereafter.
Deposits are payable by Debit/Credit Card.
A confirmation of booking will be sent for all reservations accepted.
Full balance outstanding to be paid in full on arrival.
Cash, debit or credit card accepted (minimum amount accepted for card payments on site)
Please note that a fee is charged on any amount paid by a credit card for deposit and balance payments.  

Changes to your booking

To amend your booking, you must notify Ardtower as soon as possible.
Amendments to your booking can be made up to 7 days before arrival on site and only for the same season.

Cancellation of booking in full by you

You may cancel your booking at any time before your arrival date with no refund of monies, as per ‘Deposit’ Terms and Conditions

Insurance

Holiday insurance is recommended.

Admittance to Site

On arrival, please park at Reception situated in the site building.
You will be asked to complete a registration form and be allocated your pitch.
Pitch fee to be paid in full at this stage.
The booking agreement confers a right to occupy the pitch for the date and duration agreed and paid for in full.
The signatory of the registration form accepts liability for the behaviour of all party members and for ensuring that conditions of occupancy are adhered to and for loss or damage to any of Ardtower property.
The Pitch booked is for the number and name of persons specified on form only
Any changes to the occupancy agreed on booking must be agreed with Ardtower on arrival.
Occupancy above the maximum capacity of your unit is not permitted.
We reserve the right to refuse entry where, in our opinion, a breach of health and safety may occur.

Washroom Entry

A key giving you access to washroom facilities will be provided at check-in.
Washroom key to be returned to Reception or posted in letterbox provided prior to departure.

Recycling

Under our Environmental policy we ask that whilst staying on our Site you recycle items.
A list of items for recycling can be found at bin area. Recycling items must not be bagged.

Disposal of other rubbish on Site

All other refuse should be deposited in the bins provided for the purpose, which are situated at bin area on Site. Nappy bags and Dog foul bags to be sealed and placed in general waste bins provided.
Any food items should be placed in food waste bin provided at dishwashing area (no packaging please).
Bin area for recycling and general waste is located adjacent to entrance

Speed Limit – Vehicles and Bicycles

All one-way system signs should be observed on Site, this includes cyclists.
Only a person with a full current driving licence and motor insurance may drive a motor vehicle on the Site.
Motor Vehicles and Bicycles on Site should, at all times, be used with due regard to the safety and convenience of others and their speed should not exceed 5 mph
Non registered vehicles such as motorised scooters or quad bikes are allowed.  

Safety and behaviour on Site

Bicycles/scooters/skateboards are not allowed on paved areas around Toilet Block and communal area.
All Site users are expected to conduct themselves in a manner which respects the comfort and convenience of other site users.
Ardtower site is a rural site and cannot be adapted to remove all the potential hazards of nature.

Parents and Guardians of children

The safety, supervision and conduct of your children is your responsibility at all times.
Children should be supervised by a responsible adult at all times who should ensure that they are safe and cause no damage or nuisance. No children aged 0-10 years allowed in Toilet Block at any time unsupervised.

Arrivals and Departures

New arrivals should be after 14:00hrs and before 19:00hrs.
Should you wish to arrive out with these times please contact us to make suitable arrangements.
Where a booking is not taken up by 20:00 on the day of arrival, the booking will be considered cancelled unless a later arrival time has been agreed with the Proprietor.
On departure date please depart your pitch before 12:00hrs.
Pitches should be left clean and tidy on departure.
Subject to availability, it may be possible to remain later on site, not necessarily on your pitch, by prior arrangement with the proprietors.
In the event of early departure, no refund of pitch fees will be given.

The Pitch

HARD STANDING

Suitable for Motor Homes, Campervans, Touring Caravan with car, Trailer Tent with car and an Awning that forms part of any of the aforementioned type of outfit.
Outfits to be positioned on pitch as per directions given by management/warden and must fit hard standing, this includes any vehicle, trailer, awning or guy ropes.
Rock type awning pegs are required on these pitches. If awnings are used the distance between any part of the awning and an adjoining unit should be not less than 3 metres.
Awnings should not face each other or touch and if the awning contains sleeping accommodation the distance shall be not less than 6 metres, as per site license and fire regulations.

GRASS

Tents may be pitched on grass areas and only in the area advised by the management/warden.
NO vehicle is permitted on grass. Parking for any vehicle will be on a designated parking area. Tents accepted to a maximum 4m x 4m including porch and/or windbreak.
To minimise damage to grass, site users are asked to lift all groundsheets and /or side flaps of tents at frequent intervals. Tent size, this includes porch and/or windbreak.
The distance from canvas to canvas is 6m, this applies to any canvas including pup tents. At certain times of the year tent pitches are restricted to a maximum stay of 7 nights.
If you wish to stay longer the tent will need to be repositioned. To avoid the facilities becoming overloaded and for the comfort of our guests, there is a maximum of 6 persons per pitch.

Electrical Hook ups

All pitches have Electric Hook Up
Persons using the electrical point are responsible for their connector cable, plugs and all other equipment connected to their unit, which must comply with all current British Standards and Regulations.

Fire Precautions

Everyone on the site should acquaint themselves with the safety precautions against fire and the whereabouts of the fire points.  
Strictly NO fires on the site.

Sanitation

The contents of portable toilets must be disposed of by emptying at the disposal point provided on site.
Under no circumstances should Portable Toilet waste be disposed of anywhere on Site other than Portable Toilet Waste Disposal Point.
Due to the nature of waste water disposal, only detergents and cleaning products suitable for Septic Tanks are accepted.
Bleach must not be used and any Cooking fat, grease etc. should be disposed of in a container and put into a refuse bin and not down the sinks.
Toilet paper ONLY to be flushed down the toilets in Site Toilet Block.
Use bins provided for any other items.
Disposable nappies and similar bulky items must be wrapped in a bag and placed in the bin provided.

Waste Water

A suitable receptacle, which should not be allowed to overflow, must be used for the collection of waste water and emptied at the disposal points provided.

Dogs and Other Pets

Owners of pets are responsible for the behaviour of their animals.
We do have a dedicated dog run
They must ensure that pets are on leads and under control at all times or tethers of sufficient strength not exceeding 3 metres in length used on their own pitch and must be positioned so as not to allow dog onto road or interfere with electrical bollard.
In the interest of other Site users and our environs, any owner with a Dog(s) continually barking will be asked to leave the Site.
Pets should not be left on the Site unattended.
Owners must ensure that their pets do not foul the site and that any faeces are removed immediately, this includes all road verges in and around the site.
No animals are allowed in the Toilet Block or Vegetable preparation area for Campers, other than Guide/Assistance Dogs.


General

Smoking

Smoking is strictly prohibited in and around the Toilet Block Building, which includes the covered seating area.

Camping stoves

Must be used with a proprietary stand which does not allow any heat to transfer to grass.

Barbecues

These are allowed on site but open fires are strictly prohibited.
Users should endeavour to minimise smoke and fumes for other site users.
All barbeques must be raised a minimum of 60cm above the grass to avoid burning it.

Noise

No unnecessary noise at any time and especially between the hours of 22:00 and 08:00.

Laundry

Under no circumstances are fences, fence wire, gates or trees to be used as a washing/drying line.
Customers own line dryers must be positioned on their hard standing.

If any of the above conditions are breached, Ardtower reserves the right to terminate the contract immediately without refund